Altarocca Wine Resort

I was very excited to book this hotel for our 25th wedding anniversary, when we arrived we were delighted to be told that we had received an upgrade to a wellness suite but when we got to the room I was immediately disappointed. The room was huge but lacked any character, the furniture was brown, there is nothing on the walls to make the place seem welcoming or interesting in any way. We went back to reception and said we would prefer to have the prestige suite that we had originally booked but were told that all of the prestige rooms were occupied and the only rooms available were the wellness suites which are all furnished in the same way. The receptionist took us to see the other wellness suits but they were no better. She was friendly but she said we had no other choices of rooms and we could have some time to decide what we wanted to do. After my husband and I disused it we decided to cancel our booking and go home. When we went to reception to tell them we didn’t want to stay, she said a prestige suite had suddenly had a cancellation! She showed us the room and we were happy to see that it was exactly what I had originally booked. We enjoyed a tasting menu at the restaurant, the staff were very friendly and efficient and the food was delicious. The following morning we were expecting a very good breakfast after having such great food the night before but it was sadly a bit disappointing for a hotel of this price point. Lastly when we checked out we had been charged trice for our meal, an extra fee of €164, is not insignificant, luckily I spotted it just before we paid. I have never given a bad review before but unfortunately this stay at Altarocca left me feeling disappointed because it started and ended badly.

Magnificent. It was a real privilege to stay at Altarocca. The setting is beautiful, the hotel is great and the staff are magnificent. We enjoyed the restaurant so much it became our dinner destination. The breakfasts were delicious and the cheerful nature of the staff first thing in the morning, really set us up for another great day in Orvieto. We enjoyed Altarocca beyond anything we expected and look forward to staying there again. THANKYOU to all. You are magnificent.